Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Grant Daniel Nel

Grant Daniel Nel

August 25, 2025

5  out of  5
rating by Grant Daniel Nel
"I want to give the highest compliment to Abbey Fisher at State Farm. She provided truly exceptional service — the best I have ever experienced. Abbey was incredibly helpful, knowledgeable, and prompt in all her replies. Every interaction was handled with such professionalism, yet also with a friendly and approachable attitude that made the whole process easy and enjoyable. She is absolutely outstanding and at the top of her game. It’s so refreshing to work with someone who not only knows their craft inside and out but also genuinely cares about providing the best service possible. Thank you, Abbey — working with you has been awesome!"
We responded:
"Thank you, Grant Daniel Nel, for your wonderful feedback! I'm delighted to hear about your positive experience with Abbey Fisher. Her dedication to providing exceptional service and her friendly approach truly make a difference. We’re grateful to have her on our team. If you need anything else, feel free to reach out!"
Profile photo of Jonava Johnson

Jonava Johnson

June 19, 2025

5  out of  5
rating by Jonava Johnson
"Dan Barracliff’s office is the best! I’ve been with Dan’s office since 1999. Professional, kind, and caring. Several locations for convenience."
We responded:
"Wow, thank you for being with us since 1999, Jonava! We are so glad to hear that you've had a positive experience with us throughout the years. We strive to provide professional and caring service, and it's great to hear that our multiple locations add to your convenience. Let us know if there's anything else we can assist you with!"
Profile photo of Jacob Joiner

Jacob Joiner

June 7, 2025

1  out of  5
rating by Jacob Joiner
"I recently shopped around for motorcycle insurance because USAA doesn’t offer motorcycle insurance. The cost was ok and initial impressions were great. A month into my coverage from State Farm, I received a letter in the mail stating that my coverage will be dropped due to inadequate documentation. They needed my wife’s information. I never received an email or phone call to update this prior to the revocation of my policy. My wife cannot ride my motorcycle nor does she have a motorcycle license and I would have (eventually did) provide the information to the representative. Once I provided the information, I received a text that said thanks and nothing else. No documentation was provided that let me know if my policy was good or not. I then received a check in the mail a few days later and when questioning representatives, no one seems to know the status. My insurance gets revoked on June 12th. I feel that it is my responsibility to let others know this prior to making their decision to give State Farm their business. Their lack of training, incompetent employees, and use of outdated technology led to these issues. If they allow this to happen, imagine what would happen if you were to file a claim. Hopefully this helps someone."
We responded:
"Jacob, we are sorry this has happening. We will get with underwriting first thing Monday morning and get this rectified. "
Profile photo of Wanda Tribble

Wanda Tribble

April 6, 2025

5  out of  5
rating by Wanda Tribble
"Unbelievable how quick and accurate it was to switch our insurance for a much lower rate. 😊 We have learned to cut out the middle and save money. I always heard that State Farm was a great company. Now, we're trying State Farm, for ourselves.😊 Thanks Dan, for being upfront and honest with us. I will pass the word to family and friends, in how to save on auto insurance.😊"
We responded:
"Thank you, Wanda, for sharing your experience! I'm glad to know that the switch to State Farm was quick and accurate, and that you're enjoying the savings. It's wonderful to hear that you're considering recommending us to your family and friends. If you have any questions or need further assistance, feel free to reach out. 😊"
Profile photo of Morgan Kitchen

Morgan Kitchen

March 4, 2025

5  out of  5
rating by Morgan Kitchen
"Dylan, was amazing in making the process to switch insurance companies easy. Dylan followed up with me for over an year. He was extremely professional and attentive to my insurance needs. I would definitely recommend Dylan to anyone looking for insurance."
We responded:
"Thank you, Morgan, for sharing your experience! Dylan is a great addition to the team. His dedication and professionalism truly shine through. We're here for any future insurance needs or questions you might have. Don't hesitate to reach out!"
Profile photo of Jeanne McFarland

Jeanne McFarland

January 28, 2025

5  out of  5
rating by Jeanne McFarland
"Dylan was very helpful and a pleasure to work with. I appreciated his assistance. Thank you"
We responded:
"Thank you, Jeanne, for sharing your positive experience! I'm glad to hear that Dylan was helpful and a pleasure to work with. Your appreciation means a lot to us. If you have any further questions or need assistance, feel free to reach out anytime."
Profile photo of Camden Huynh

Camden Huynh

January 23, 2025

1  out of  5
rating by Camden Huynh
"Called them to cancel my umbrella policy 2x in 2024, somehow they forgot to do it and charged me for the full year of 2024 and still billed for for 2025. I cannot stand such incompetency."
We responded:
"Camden, sorry this has happened. Please send us an email so our customer care team can research as we can find your account by name on review. We'll get this fixed."
Profile photo of Sarah Platt

Sarah Platt

January 17, 2025

5  out of  5
rating by Sarah Platt
"Dylan did an excellent job of working with me to find the best rates for the coverage I needed. He never seemed rushed and didn't push me to make a decision. I very much appreciated his attention to detail and his patience."
We responded:
"Thank you, Sarah, for sharing your experience! I'm happy to hear that Dylan was able to assist you in finding the best rates without any pressure. His attention to detail and patience truly reflect our commitment to personalized service. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
Profile photo of Jerrontay Foster

Jerrontay Foster

January 16, 2025

5  out of  5
rating by Jerrontay Foster
"Great customer service from Ashleigh and provided wealth of knowlev"
We responded:
"Thank you, Jerrontay, for your wonderful feedback! I'm happy to hear that Ashleigh provided you with excellent customer service and valuable information. If you have any more questions or need assistance, feel free to reach out to our office. We're here to help!"
Profile photo of Kai Luke

Kai Luke

December 30, 2024

5  out of  5
rating by Kai Luke
"Dylan Mills did an excellent job. Person I spoke to prior to him was far less astute. She said that system was Down and that she'd call me back when system was up again. Time passed and I called back, because if technical problem still an issue, I was going to contact a different company. At no time when I was on the phone with Dylan or after did the young lady with whom I'd spoken first, even try to re establish communication with me. You should pay closer attention to who you have representing your logo. Lucky for State Farm that Dylan was around in this particular case."
We responded:
"Thank you, Kai, for sharing your experience. I'm glad to hear that Dylan was able to assist you. I apologize for the earlier inconvenience and appreciate your feedback on the matter. We are committed to ensuring a high standard of service and will address this internally. If you have any further questions or need assistance, please feel free to reach out to our office."
Profile photo of Ronald Stevenson

Ronald Stevenson

December 24, 2024

5  out of  5
rating by Ronald Stevenson
"Everything was great and Dylan was very helpful and knowledgeable and got me a good policy."
We responded:
"Thank you, Ronald, for your feedback! I'm happy to know that Dylan was able to assist you effectively and provide you with a good policy. Our team is committed to offering knowledgeable and helpful service. If you have any questions or need further assistance, feel free to reach out to our office."
Profile photo of Susan Blankenship

Susan Blankenship

December 19, 2024

5  out of  5
rating by Susan Blankenship
"Dylan has been very helpful and patient. Thank you Dylan"
We responded:
"Thank you, Susan! I'm happy to hear that Dylan was able to assist you with patience and helpfulness. We appreciate your feedback and are here for any future needs or questions you might have. Have a great day!"
Profile photo of Maryam Rehman

Maryam Rehman

December 17, 2024

5  out of  5
rating by Maryam Rehman
"Very grateful for Dylan's assistance in helping me find a competitive home and auto insurance. He was very friendly, efficient and I am delighted with the customer service I received!"
We responded:
"Thank you, Maryam, for your feedback! I'm delighted to know that Dylan helped you find competitive insurance. We take pride in delivering friendly and efficient service. If you have any more questions or need additional assistance, please don't hesitate to reach out!"
Profile photo of Chavis Copeland

Chavis Copeland

December 16, 2024

5  out of  5
rating by Chavis Copeland
"I love that he was patience with me on my quote. I asked plenty of questions and he were able to answer them. And got me the BEST quote insurance EVER ‼️"
We responded:
"Thank you, Chavis! I'm so glad to hear that you appreciated the patience and thoroughness during your quote process. It's wonderful to know you felt comfortable asking questions and found the best insurance quote with us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Charles Hopkins

Charles Hopkins

December 3, 2024

5  out of  5
rating by Charles Hopkins
"He a great guy help me get the best policy and save some money 5 star for sure!!!"
We responded:
"Charles, thank you so much for your kind words! I'm glad we could help you find the best policy and save some money. Your 5-star rating means a lot to us. If you ever need anything else, don't hesitate to reach out!"
Profile photo of Jordan Addley

Jordan Addley

November 15, 2024

5  out of  5
rating by Jordan Addley
"I had one of the nicest, most helpful experiences with Abbey Fisher. She picked up promptly, gave me straight forward, easy to understand instructions and advice, ensured I had all the information I needed before ending our interaction, and was very pleasant (and quite humorous) during my interaction. If I need to contact State Farm again, I hope that I have to go through Abbey one more time haha. Thanks again Abbey for your help and kindness, it was very helpful."
We responded:
"Jordan, thank you for sharing your wonderful experience with Abbey! I'm glad to hear she provided you with clear instructions and advice, and that her pleasant and humorous demeanor made your interaction enjoyable. Abbey is indeed a valuable part of our team, and it's great to know she ensured you had all the information you needed. If you ever need assistance again, our office is here to help. Thanks again for your kind words! - Dan Barracliff - State Farm Insurance Agent"
Profile photo of Kelly Leihy

Kelly Leihy

October 21, 2024

5  out of  5
rating by Kelly Leihy
"I have made so many changed to my policy over the last month. Ashleigh has been responsive and most helpful. I highly recommend them. State Farm has always given me the best rate as well!"
We responded:
"Kelly, thank you for your kind words! I'm glad to hear that Ashleigh has been responsive and helpful with your policy changes. We always strive to provide the best rates and service. If you need any further assistance, we're here for you. - Dan Barracliff - State Farm Insurance Agent, Decatur, GA"
Profile photo of Lynsie Anselmo

Lynsie Anselmo

August 28, 2024

5  out of  5
rating by Lynsie Anselmo
"Was very helpful ☺️"
We responded:
"Thank you very much Lynsie. "
Profile photo of Anita Fitz

Anita Fitz

August 1, 2024

5  out of  5
rating by Anita Fitz
"Ms. Ashleigh is Amazing. Thank you for being so helpful and making my experience with state farm so great, with your wonderful and customer friendly personality. Thank you for your engagement throughout our conversation and explaining everything in detail."
We responded:
"Hi Anita! Thanks for your review! I'm happy that Ashleigh made your experience with us so great! She is a valuable part of the team. If you ever need anything else, we're here for you! - Dan Barracliff - State Farm Insurance Agent"
Profile photo of Tracy Driskell

Tracy Driskell

June 27, 2024

5  out of  5
rating by Tracy Driskell
"Mr. Mills is absolutely amazing. I reach out to State Farm inquiring about renters' insurance which he handled to perfection, and I had an awesome experience with his professional disposition. A few months later he reached out to check to make sure everything has been going well and asked me about auto insurance. I stated my questions and concerns he then did his research and reached back out to me. Long story short Mr. Mills provided me with an amazing quote that was right on time due to me being on the search for better car insurance. Not only was I thankful for his professionalism and great customer service skills I was also thankful for the money he saved me with the switch. I am very much appreciative for his efforts and following up with me at the right time. THANKS!!"
We responded:
"Tracy, thank you for sharing your experience with Dylan at our office! I am glad he could assist you with both renters' and auto insurance, providing you with great savings and exceptional service. Thank you for sharing your positive feedback, and we look forward to assisting you with any future insurance needs. - Dan Barracliff - State Farm Insurance Agent, Decatur, GA"
Profile photo of sheila pipoly

sheila pipoly

May 1, 2024

5  out of  5
rating by sheila pipoly
"Had a great experience with my agent Jay. Any questions I asked was answered diligently. I felt comfortable asking questions about different polices I was unsure of. Can honestly say this was the best experience I have had with an insurance agent. The multi quotes I have received are by far the lowest and covers the most. Thank you again State Farm!"
We responded:
"Sheila, It's so great to hear about your positive experience with Jay! It sounds like he really went above and beyond to make sure you felt comfortable and informed about your insurance options! We're thrilled that you found our quotes to be both affordable and comprehensive! If you ever have any more questions or need assistance down the road, Jay and the rest of the team are here for you! Thanks for choosing us! - Dan Barracliff - State Farm Insurance Agent | Decatur, GA"
Profile photo of Zach

Zach

April 30, 2024

5  out of  5
rating by Zach
"Dylan is great! He was very informative and helped me get a good savings. He made transferring insurance from Illinois to hear very smooth. Thank you Dan Barracliff! Like a good neighborhood, the Barracliff office is there!"
We responded:
"Thank you so much, Zach, for taking the time to rate us with 5 stars!"
Profile photo of Spencer Cutler

Spencer Cutler

April 22, 2024

5  out of  5
rating by Spencer Cutler
"The team helped out in a pinch & was very friendly and efficient!"
We responded:
"Thank you for your feedback, Spencer! I'm pleased to hear that our team was able to assist you in a pinch. - Dan Barracliff - State Farm Insurance Agent"
Profile photo of Deborah

Deborah

April 17, 2024

5  out of  5
rating by Deborah
"Your agent Jay called me yesterday to discuss changing my auto ins. Lots of ins people have called me over the past weeks as i had expressed an interest in changing. Jay was the first agent whom I liked immediately. He was knowledgeable, concerned with what I was looking for, and was not pushy. He was able to give me a lower priced policy with State Farm. Because of him ive left a company I have been with for 40 years. He is a great agent!!!"
We responded:
"Deborah, thank you so much for sharing your positive experience, and I'm thrilled to hear that Jay was able to assist you effectively. It's wonderful to know that his approach resonated with you and that you found him knowledgeable and understanding of your needs. We appreciate your trust in us and look forward to serving you for many years to come! - Dan Barracliff - State Farm Insurance Agent"
Profile photo of Nora Martiinez

Nora Martiinez

April 15, 2024

5  out of  5
rating by Nora Martiinez
"Awesome customer service!! Mr.Dan was awesome helping me get insurance, he explained everything and was very helpful, very quick and easy to get everything setup. I definitely recommend Mr.Dan for any insurance you need."
We responded:
"Nora, thank you for your kind words and recommendation! Providing excellent customer service and ensuring a smooth insurance process is our priority. - Dan Barracliff - State Farm Insurance Agent"