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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Emma Krueger

June 17, 2025

5  out of  5
rating by Emma Krueger
"Ashleigh was so nice and helpful!"
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Jacob Joiner

June 7, 2025

1  out of  5
rating by Jacob Joiner
"I recently shopped around for motorcycle insurance because USAA doesn’t offer motorcycle insurance. The cost was ok and initial impressions were great. A month into my coverage from State Farm, I received a letter in the mail stating that my coverage will be dropped due to inadequate documentation. They needed my wife’s information. I never received an email or phone call to update this prior to the revocation of my policy. My wife cannot ride my motorcycle nor does she have a motorcycle license and I would have (eventually did) provide the information to the representative. Once I provided the information, I received a text that said thanks and nothing else. No documentation was provided that let me know if my policy was good or not. I then received a check in the mail a few days later and when questioning representatives, no one seems to know the status. My insurance gets revoked on June 12th. I feel that it is my responsibility to let others know this prior to making their decision to give State Farm their business. Their lack of training, incompetent employees, and use of outdated technology led to these issues. If they allow this to happen, imagine what would happen if you were to file a claim. Hopefully this helps someone."
We responded:
"Jacob, we are sorry this has happening. We will get with underwriting first thing Monday morning and get this rectified. "
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LuAnn Luedtke

April 26, 2025

5  out of  5
rating by LuAnn Luedtke
"Very knowledgeable, friendly and helpful. Got a great rate on home insurance."
We responded:
"Thank you, LuAnn! I'm glad to hear that you found our team knowledgeable and friendly. It's wonderful that we could help you secure a great rate on your insurance. If you have any more questions or need further assistance, feel free to reach out anytime."
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Wanda Tribble

April 6, 2025

5  out of  5
rating by Wanda Tribble
"Unbelievable how quick and accurate it was to switch our insurance for a much lower rate. 😊 We have learned to cut out the middle and save money. I always heard that State Farm was a great company. Now, we're trying State Farm, for ourselves.😊 Thanks Dan, for being upfront and honest with us. I will pass the word to family and friends, in how to save on auto insurance.😊"
We responded:
"Thank you, Wanda, for sharing your experience! I'm glad to know that the switch to State Farm was quick and accurate, and that you're enjoying the savings. It's wonderful to hear that you're considering recommending us to your family and friends. If you have any questions or need further assistance, feel free to reach out. 😊"
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C. B

March 31, 2025

5  out of  5
rating by C. B
"Super helpful! Highly recommend thank you! after calling 3 other insurance companies to try and insure my f550 for personal use, he was able to take care of the issue and give me a quote took care of the rest!"
We responded:
"Thank you, C. B, for your wonderful feedback! I'm happy we could assist you with insuring your policy for personal use. If you have any more questions or need further assistance, feel free to reach out. Your recommendation means a lot to us!"
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Morgan Kitchen

March 4, 2025

5  out of  5
rating by Morgan Kitchen
"Dylan, was amazing in making the process to switch insurance companies easy. Dylan followed up with me for over an year. He was extremely professional and attentive to my insurance needs. I would definitely recommend Dylan to anyone looking for insurance."
We responded:
"Thank you, Morgan, for sharing your experience! Dylan is a great addition to the team. His dedication and professionalism truly shine through. We're here for any future insurance needs or questions you might have. Don't hesitate to reach out!"
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Terry Roberts

February 24, 2025

3  out of  5
rating by Terry Roberts
"I’ve reached out to State Farm for the purpose of adding a second vehicle. I will let an attempt to get the car registered. When I added the second car, I was asked for a $96 payment. I wouldn’t think someone with an 840 Beacon score who has been with State Farm for over 25 years that could have been billed. A bit cheesy to me. The agent was only doing what she was trained to do."
We responded:
"Hey Terry, we truly appreciate your continued trust in State Farm and our agency. The billing process is something that our agency must comply to. We know you are good for it. Sorry for the inconvenience we will relay your input to State Farm corporate. Thanks again for your business."
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wendy derrick

February 11, 2025

4  out of  5
rating by wendy derrick
"Ashleigh is the best of State Farm. Kind, courteous, and professional anytime and every time I call Dan Barracliff's office. They are very lucky to have her as an employee"
We responded:
"Thank you, Wendy, for sharing your experience! I'm happy to hear that Ashleigh has consistently provided you with kind and professional service. We're indeed grateful to have her on our team. If there's anything more we can do for you, please don't hesitate to reach out."
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Jeanne McFarland

January 28, 2025

5  out of  5
rating by Jeanne McFarland
"Dylan was very helpful and a pleasure to work with. I appreciated his assistance. Thank you"
We responded:
"Thank you, Jeanne, for sharing your positive experience! I'm glad to hear that Dylan was helpful and a pleasure to work with. Your appreciation means a lot to us. If you have any further questions or need assistance, feel free to reach out anytime."
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Camden Huynh

January 23, 2025

1  out of  5
rating by Camden Huynh
"Called them to cancel my umbrella policy 2x in 2024, somehow they forgot to do it and charged me for the full year of 2024 and still billed for for 2025. I cannot stand such incompetency."
We responded:
"Camden, sorry this has happened. Please send us an email so our customer care team can research as we can find your account by name on review. We'll get this fixed."
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Sarah Platt

January 17, 2025

5  out of  5
rating by Sarah Platt
"Dylan did an excellent job of working with me to find the best rates for the coverage I needed. He never seemed rushed and didn't push me to make a decision. I very much appreciated his attention to detail and his patience."
We responded:
"Thank you, Sarah, for sharing your experience! I'm happy to hear that Dylan was able to assist you in finding the best rates without any pressure. His attention to detail and patience truly reflect our commitment to personalized service. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Jerrontay Foster

January 16, 2025

5  out of  5
rating by Jerrontay Foster
"Great customer service from Ashleigh and provided wealth of knowlev"
We responded:
"Thank you, Jerrontay, for your wonderful feedback! I'm happy to hear that Ashleigh provided you with excellent customer service and valuable information. If you have any more questions or need assistance, feel free to reach out to our office. We're here to help!"
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Kai Luke

December 30, 2024

5  out of  5
rating by Kai Luke
"Dylan Mills did an excellent job. Person I spoke to prior to him was far less astute. She said that system was Down and that she'd call me back when system was up again. Time passed and I called back, because if technical problem still an issue, I was going to contact a different company. At no time when I was on the phone with Dylan or after did the young lady with whom I'd spoken first, even try to re establish communication with me. You should pay closer attention to who you have representing your logo. Lucky for State Farm that Dylan was around in this particular case."
We responded:
"Thank you, Kai, for sharing your experience. I'm glad to hear that Dylan was able to assist you. I apologize for the earlier inconvenience and appreciate your feedback on the matter. We are committed to ensuring a high standard of service and will address this internally. If you have any further questions or need assistance, please feel free to reach out to our office."
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Ronald Stevenson

December 24, 2024

5  out of  5
rating by Ronald Stevenson
"Everything was great and Dylan was very helpful and knowledgeable and got me a good policy."
We responded:
"Thank you, Ronald, for your feedback! I'm happy to know that Dylan was able to assist you effectively and provide you with a good policy. Our team is committed to offering knowledgeable and helpful service. If you have any questions or need further assistance, feel free to reach out to our office."
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Susan Blankenship

December 19, 2024

5  out of  5
rating by Susan Blankenship
"Dylan has been very helpful and patient. Thank you Dylan"
We responded:
"Thank you, Susan! I'm happy to hear that Dylan was able to assist you with patience and helpfulness. We appreciate your feedback and are here for any future needs or questions you might have. Have a great day!"
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Maryam Rehman

December 17, 2024

5  out of  5
rating by Maryam Rehman
"Very grateful for Dylan's assistance in helping me find a competitive home and auto insurance. He was very friendly, efficient and I am delighted with the customer service I received!"
We responded:
"Thank you, Maryam, for your feedback! I'm delighted to know that Dylan helped you find competitive insurance. We take pride in delivering friendly and efficient service. If you have any more questions or need additional assistance, please don't hesitate to reach out!"
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Chavis Copeland

December 16, 2024

5  out of  5
rating by Chavis Copeland
"I love that he was patience with me on my quote. I asked plenty of questions and he were able to answer them. And got me the BEST quote insurance EVER ‼️"
We responded:
"Thank you, Chavis! I'm so glad to hear that you appreciated the patience and thoroughness during your quote process. It's wonderful to know you felt comfortable asking questions and found the best insurance quote with us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Charles Hopkins

December 3, 2024

5  out of  5
rating by Charles Hopkins
"He a great guy help me get the best policy and save some money 5 star for sure!!!"
We responded:
"Charles, thank you so much for your kind words! I'm glad we could help you find the best policy and save some money. Your 5-star rating means a lot to us. If you ever need anything else, don't hesitate to reach out!"
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Jordan Addley

November 15, 2024

5  out of  5
rating by Jordan Addley
"I had one of the nicest, most helpful experiences with Abbey Fisher. She picked up promptly, gave me straight forward, easy to understand instructions and advice, ensured I had all the information I needed before ending our interaction, and was very pleasant (and quite humorous) during my interaction. If I need to contact State Farm again, I hope that I have to go through Abbey one more time haha. Thanks again Abbey for your help and kindness, it was very helpful."
We responded:
"Jordan, thank you for sharing your wonderful experience with Abbey! I'm glad to hear she provided you with clear instructions and advice, and that her pleasant and humorous demeanor made your interaction enjoyable. Abbey is indeed a valuable part of our team, and it's great to know she ensured you had all the information you needed. If you ever need assistance again, our office is here to help. Thanks again for your kind words! - Dan Barracliff - State Farm Insurance Agent"
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Aja Smith

November 13, 2024

5  out of  5
rating by Aja Smith
"He is very helpful and fixes my concerns in very swiftly."
We responded:
"Aja, thank you for your wonderful review! I'm happy to know that I could address your concerns swiftly. Your satisfaction is very important to us. If you ever need further assistance, don't hesitate to reach out. - Dan Barracliff - State Farm Insurance Agent, Decatur, GA"
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Kelly Leihy

October 21, 2024

5  out of  5
rating by Kelly Leihy
"I have made so many changed to my policy over the last month. Ashleigh has been responsive and most helpful. I highly recommend them. State Farm has always given me the best rate as well!"
We responded:
"Kelly, thank you for your kind words! I'm glad to hear that Ashleigh has been responsive and helpful with your policy changes. We always strive to provide the best rates and service. If you need any further assistance, we're here for you. - Dan Barracliff - State Farm Insurance Agent, Decatur, GA"
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Stephen Brock

October 3, 2024

5  out of  5
rating by Stephen Brock
"So far, so good."
We responded:
"Stephen, that is great to hear! I'm glad you're satisfied with our service so far. If you ever have any questions or need assistance, our office is here to help. - Dan Barracliff - State Farm Insurance Agent"
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Hubert Hunt Sr

October 1, 2024

5  out of  5
rating by Hubert Hunt Sr
"Everything was very professional, I'm completely satisfied."
We responded:
"Hubert, thank you for your kind words! I'm glad you found our service professional and that you're completely satisfied. If you ever need further assistance, our office is here to help! - Dan Barracliff - State Farm Insurance Agent"
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Lynsie Anselmo

August 28, 2024

5  out of  5
rating by Lynsie Anselmo
"Was very helpful ☺️"
We responded:
"Thank you very much Lynsie. "
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Anita Fitz

August 1, 2024

5  out of  5
rating by Anita Fitz
"Ms. Ashleigh is Amazing. Thank you for being so helpful and making my experience with state farm so great, with your wonderful and customer friendly personality. Thank you for your engagement throughout our conversation and explaining everything in detail."
We responded:
"Hi Anita! Thanks for your review! I'm happy that Ashleigh made your experience with us so great! She is a valuable part of the team. If you ever need anything else, we're here for you! - Dan Barracliff - State Farm Insurance Agent"